FAQ - Frequently Asked Questions

1. What are the customer service hours for your online store?
You can contact our company between 8:30 AM and 4:30 PM from Monday to Friday.

2. Are the products offered by your company original?
Yes, if the product name specifies that it is original. If the word "Original" is not included in the product name, it means it is a replacement.

3. Can I place an order by phone?
No, we do not accept orders placed by phone. Orders can be placed on our website without registration, although we encourage creating an account.

4. Do you have every product on your website in stock?
Each product has a stock availability indicator. It is represented by a status bar that changes color and value depending on the quantity available.

5. If I place an order on your website today, when will I receive it? / By what time can I place a cash-on-delivery order to ensure it is shipped the same day?
This depends on the chosen payment method and shipping option. For cash-on-delivery, the item should be delivered within 24 hours. For bank transfers, the delivery depends on when the payment is credited to our account. Once we receive confirmation of payment, we immediately proceed with order fulfillment, which also takes 24 hours.
The cutoff times for placing orders to ensure same-day dispatch are listed on the top banner in the center of our website.

Standard shipping times by couriers:

FEDEX: 4:05 PM
DHL: 2:20 PM
DHL - pick-up point: 2:20 PM
InPost - Parcel Lockers: 1:00 PM
Poczta Polska Registered Priority Mail: 1:00 PM

6. Is personal pickup of ordered goods possible?
Yes, this is possible. Please select this option during checkout. Personal pickup is available between 9:00 AM and 3:00 PM.

7. How can I check the status of my order?
You can check the status of your order in the "My Account" -> "Orders" section. Additionally, we send status updates to the email address provided.

8. What should I do if I receive a damaged item?
If the parcel arrives damaged, you should fill out a damage report in the courier's presence and notify our customer service team. Please also take photos of the damage and send them to us to expedite the complaint process.

9. Can I cancel my order after placing it?
Yes, you can cancel an order as long as it has not yet been shipped. To cancel your order, please contact our customer service team as soon as possible by phone or email.

10. How are complaints handled? How can I file a complaint?
To file a complaint, fill out the complaint form available in the "My Account" -> "Complaints" -> "Add a new complaint" section (the complaint must pertain to a specific order). After completing the form, the product in question should be returned to the following address:

MAGBOSS SP. Z O.O. ECONOMY SP.K.
Kwiatowa 17
47-460 Chałupki

Once we receive the parcel, we have 14 days to process the complaint.

11. Who covers the shipping costs for complaints?
If the complaint is accepted, the shipping costs for sending the product to the seller are covered by the seller. According to regulations, if the complaint concerns a defective product or a product that does not comply with the agreement, the seller must reimburse the shipping costs incurred by the customer.
However, if the complaint is rejected (the product is not defective or the complaint is unfounded), the customer covers the shipping costs as per the store's terms and conditions.

12. Who covers the costs of returns?
For returns under the right of withdrawal (within 14 days of online purchase), the customer usually covers the cost of sending the product back to the seller. The exception is when the seller agrees to cover these costs.
The seller is required to refund the customer:

the full price of the product,
the cost of delivery to the customer, but only up to the cost of the cheapest available delivery method.